Frequently Asked Questions
Does anything contain wood?
No, our products are made from 100% recycled plastic and contain no wood.
What is HDPE?
HDPE stands for High-Density Polyethylene, which is an exceptionally durable plastic that has infinite recyclability.
Does the color of the lumber run all the way through the material?
Yes, our light-stable pigments along with UV inhibitors and stabilizers run continuously throughout the material and protect our lumber from harmful environmental degradation. No painting or waterproofing required!
How much do the pieces weigh?
The weight of our furniture varies depending on the type and size of the piece. Chairs typically range from 30-50 lbs, while tables, stools, and other items may weigh more or less depending on their design and materials. Each piece is crafted for heavy-duty durability, built to withstand harsh weather conditions and stay secure, even in strong winds.
What is the weight capacity of your furniture?
Each piece of our outdoor furniture is rigorously tested for strength and durability. Most items, including chairs, tables, and stools, are rated for a weight capacity of up to 350 lbs. However, the exact capacity may vary depending on the specific design and dimensions of each piece. Rest assured, all our furniture is built to provide reliable support and comfort.
Will the lumber fade?
Our lumber features UV-inhibiting pigments that help minimize fading, ensuring it retains its vibrant color over time.
Can I paint the material?
The color is consistent throughout the material, so painting is unnecessary.
Can I keep my furniture out all year-round?
Yes, our all-weather material is designed to endure all four seasons and various climates, including intense sun, snowy winters, salt spray, and strong winds. While your furniture is built to last, covering it can simplify seasonal cleaning and extend its lifespan.
How do I clean the furniture? Can I power wash my furniture?
Yes, you can use a high-pressure power washer for deep cleaning. If you don’t have one available, the furniture is low maintenance and can be easily cleaned with soap, water, and a soft-bristle brush.
Does the furniture have a warranty?
While we currently don’t offer a warranty as we’re still growing, we stand behind the quality and durability of our products. We are actively working on implementing a warranty in the future. In the meantime, if you experience any issues, please reach out to us—we prioritize your satisfaction and are here to help!
What type of hardware is used?
We use high-performance, marine-grade stainless steel hardware in the assembly and construction of all our furniture to ensure optimal performance and longevity.
Is assembly required?
Yes, assembly is required, but our furniture is designed for minimal effort. Most assembly takes less than 30 minutes and includes basic tools along with easy-to-follow instructions.
Do you recommend covering the furniture?
Our furniture is designed to be all-weather and doesn’t require a cover. However, using a cover can simplify seasonal cleaning and help extend the life of your furniture.
Is there a minimum order to qualify for Free Shipping?
There is no minimum order requirement for free shipping to any of the 48 contiguous United States.
Do you charge Sales Tax?
Yes, as required by law, sales tax is based on the state where your order is being shipped. If applicable, the sales tax will be added to your order total at checkout.
What is your Return Policy?
Please see our Return Policy.
How long will it take to ship my order?
All items are in stock, and most orders are shipped within 1 to 2 business days, typically arriving within 3 to 5 business days. Our dedicated shipping team ensures accurate order processing and prompt preparation. We prioritize your satisfaction and will keep you informed about your shipment's progress.
Where can I check the status of my order?
You can track your order using the tracking number sent to you via email, or you can contact our friendly customer service team for assistance.
Is there any where I can see the furniture in person or pick it up?
Currently, we operate exclusively online and do not have a storefront or showroom. However, we’re excited to share that we are working on opening a couple of locations in the near future, where you’ll be able to see our furniture in person and pick it up. In the meantime, we’re pleased to offer free shipping on all orders!